• Store your jewels in a cool, dry place, preferably in the packaging provided
• We use an array of materials ranging from stainless steel, copper, and brass for our jewellery. All our pieces are plated with real gold and are skin safe (free of nickel, cadmium or lead).
• Avoid direct exposure to excessive water and moisture , perfumes, prolonged exposure to harsh sun and harsh chemicals.
• We deeply encourage to store all your Nostoi pieces in the boxes and microfibre pouches that come with all our orders to ensure their utmost longevity.
• Regular cleaning and maintenance of the jewels to maintain the shine. Nostoi would not be responsible for any damage that comes with regular use or irregular care.
  

For Nostoi Silver:

Nostoi Sterling Silver jewels are carefully crafted with high-quality Silver (Silver 925), making them durable and comfortable for everyday wear.

For maintenance and care we recommend keeping them dry and away from humidity to extend their shine and longevity.

Your jewels are designed to stay with you for a long time - how you care for them is entirely up to you!

Is shipping free on my Nostoi order?

Yes! We currently offer free shipping on all prepaid orders. For Cash on Delivery orders, there's an additional charge of 50 INR.

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

We process most orders within 24 hours of purchase. Once shipped, delivery timelines are as follows:

• Prepaid Orders: Arrive within 7-12 working days
  
• COD Orders: Arrive within 10-14 working days
• Please note delivery timelines vary across different locations and backlog. We're an earnest team trying to fulfil all your orders at the earliest - in case you urgently want your order by a specific date, please feel free to send us an email at hey@nostoi.in or send us a DM.
• Please be assured that this is not a scam site - we're real people behind the brand hoping to be met with equal kindness and warmth <3 we're here for all issues and grievances.
  

Orders are shipped Monday through Friday, excluding weekends and public holidays.

Need your order sooner? Opt for express shipping at an additional charge of INR 350, and receive your package within 72 hours. DM us on Instagram with your order number and name!

While we strive to get your order to you as quickly as possible, occasional delays may occur due to unforeseen circumstances.

What if my order arrives damaged?

Oops - we're so sorry this has happened. We will not only enquire into why the order arrived damaged, we'd be most happy to provide you with a replacement (subject to availability) post receiving images and videos of the product.

I entered incorrect shipping details. What should I do?

Before checking out, please double-check your shipping and billing details to avoid delays.

If you’ve made an error, don’t worry! Email us at hey@nostoi.in or fill up our Contact Form with your order number and the correct details, and we’ll fix it for you. If that’s too much trouble, just send us a DM on Instagram!

Do you offer refunds?

We offer refunds on prepaid orders in case of defected items or if the piece didn't fit your taste.

Refunds are eligible for 2 days post delivery and will be issued once we receive the product back at our warehouse. An additional cost of 150 INR (for our logistics) shall be deducted in case of the item not being to your liking and you wish to return it.

What if my order arrives damaged?

In the rare case that your item arrives damaged or defective, we’ll make it right! If you’d like a replacement or need to return it, just email us at hey@nostoi.in or send us a DM and we’ll sort it out for you.

• You can exchange a product for another item or opt for a refund when returning an item. A charge of INR 200 will be applicable on all returns and refunds.
• Requests for returns or exchanges must be initiated within 2 days of receiving your order.
• Exchanges are subject to availability.
• Returned items must be in original condition, unworn, and with all tags and packaging intact.
• Store credit issued will remain valid for 120 days from the date of issue.
• If your item arrives damaged or defective, you can request an exchange at no additional cost.
• To ensure a smooth process, an unboxing video of the package is required as proof.

Important Notes

• A maximum of 1 exchanges can be made against the same credit note.
• Products purchased on sale or during promotional periods are not eligible for returns or exchanges.
• Damages caused by wear and tear, breakage, or scratches after 3 months of receiving the product will not be eligible for exchange.

How to Request a Return or Exchange?

• You can contact us via email, WhatsApp, or Instagram DM to submit your request.
• The item must be shipped back to our warehouse to begin the exchange process. Once we receive the product and it passes our quality check, we will process the exchange or issue store credit.